Returns
To return a Holackary for SGSC product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@holackary.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Defective items due to manufacturer defect only. Custom items are non-returnable. All returns must be in their original packaging with any tags attached. Items to be returned must be in new condition. If there is any noticeable wear and/or tags have been removed, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 7 days of receipt of purchase. Items that are not in their original packaging with any tags attached cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 7 days of receipt of purchase.
Returns for exchange or store credit: must be made within 7 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Payment processing fees for products returned: We do not reimburse payment processing charges as those are charged by the payment processor when placing an order based on the choice of payment method chosen.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Holackary for SGSC - Returns
2901 Ridge Pass Dr
Cameron Park, California 95682
United States
